All orders placed through this website are governed by QAS.UK.COM shop Standard Terms & Conditions of Sale.
Placing an order indicates you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your offer shall only be accepted by us once the product you have ordered has been placed onto the delivery van and only then shall a legally binding contract be formed between us. Until then we have the option to decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the product you need. In the event of these circumstances we will refund any monies you’ve paid to us within 14 days.
My Account allows you to save your details for a faster checkout. From time to time we may also send you promotional offers and details.
QAS.UK.COM try to provide accurate dimensions for every product listed on our website. However, please be aware that the product dimensions do not include any protruding features such as cords or aerials etc. Product dimensions represent the basic casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. It is not possible to guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
Debit & Credit card handling charges
Please note, we do not charge debit & credit card handling charges. QAS.UK.COM is not responsible for any charges that may be applied by your debit/credit card company.
Unfortunately on occasions something will happen out of our control that closes roads, snow, floods or other adverse weather conditions. Roads closed due to large events in progress. If you've already placed your order and we are aware you may be affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third party engineer used for installation.
There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.
We display our availability on the website and when you can have an item delivered. Where we display the earliest available delivery day prior to the checkout, postcode restrictions may apply. For the most accurate delivery date to your home, you can enter your postcode when you’re in the checkout.
We deliver thousands of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.
QAS.UK.COM will endeavour to do whatever we can to successfully resolve any problems you may have with your order. We exercise goodwill wherever possible and truly want each of our customers to be 100% happy. We believe this approach is the only way for our business to grow. In the unlikely event that you need to return goods to us, please refer to the following procedures.
Please complete the returns form on the following link - Returns We are unable to accept any returns that have not submitted a form to obtain a RMA number from our office. Where you are returning more than one item please be so kind as to complete a form for each item being returned.
If you receive your QAS.UK.COM order and decide you do not wish to keep it, you must advise us within 14 days of receipt, that you wish to return it. You then have a further 14 days in which to return the order to us. It will be your responsibility to pay for the shipping cost in returning your order, and we highly recommend you to use a shipping method with a proof of delivery. You may contact us by using the Product Returns form at (Click on the following link or paste into your browser) http://qas.uk.com/shop/index.php?route=account/return/add
If your order arrives containing faulty or damaged items, please inform us within 30 days and return the items for a full refund or replacement. However we will cover the cost of shipping in returning your faulty item to us. Please note if the product is found to be working as specified by the manufacturer a credit for the return shipping will not be granted. Also our terms for returning of goods will apply.
As one of our valued customers, you have legal rights in relation to products which are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour for the repair only, or in some instances, it may be extended to 2 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.
Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
Please note that software purchases are non-refundable.
Our returns address is as follows:-
Your statutory rights are not limited by our returns policy in any way.